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Voice of the Future: How Speech Analytics is Reshaping CX

MattsenKumar

SEPTEMBER 21, 2023

It transforms how the company interacts with its customers, delivers valuable insights, and improves CX. The blog post discusses how Speech Analytics is reshaping CX and why it is poised to be a future trend. Decoding Speech Analytics In its essence, Speech Analytics converts customer conversations into actionable insights.

CX 52
CX Non-Profits Sentiment Analysis Artificial Intelligence 52
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DMG Consulting Releases 2023 – 2024 Interaction Analytics for the Enterprise Report

DMG Consulting

AUGUST 10, 2023

This edition of the Report focuses on contact center and service-related uses of interaction analytics (IA) and a growing number of enterprise-wide use cases, as these solutions become more effective at capturing, identifying, and delivering actionable insights into the customer and employee experience.

Contact Center 48
Contact Center Artificial Intelligence AI Actionable Insights 48
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