2027 AI Customer Expectations Sentiment Analysis 
MattsenKumar
SEPTEMBER 21, 2023
According to PwC , 73 percent of customers now say CX is the one thing they consider when deciding whether to purchase from a company. The Meteoric Rise of Speech Analytics The gradual rise in customer expectations has driven businesses to invest in innovation like Speech Analytics lately. billion in 2022 to USD 5.1 percent.
Ameyo Callversations
AUGUST 26, 2021
Any piece that you miss in the contact center eventually disturbs the experience for the customer. Over the last few years, AI and digital transformation have evolved some new trends, and contact centers fall under that transitioning verticals. dollars in 2020 and is expected to grow and reach a value of 496 billion U.S.
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