Logicalware

JANUARY 29, 2024

You could have prepared yourself to better help the customer. Far too often customer service agents must respond to these calls but if organisations expect to keep agent and customer satisfaction high, this needs to become a thing of the past. Does this sound like a familiar interaction?

Customer Experience 52

Customer Experience Artificial Intelligence Data Entry Omnichannel 52

Fonolo

JANUARY 18, 2022

The global contact center industry was valued at approximately $339 billion in 2020, and is expected to reach $496 billion by 2027! Experts predict that the contact center software market share is expected to reach $75 billion USD by 2026, a value almost triple its 2020 value.

Contact Center 81

Contact Center Omnichannel Technology Technology 81

Ameyo Callversations

AUGUST 26, 2021

Any piece that you miss in the contact center eventually disturbs the experience for the customer. As a result, customer expectations are growing/evolving and becoming more demanding in the context of customer services. In consequence, enhancing the customer service experience has become a top priority for businesses.

Contact Center 98

Contact Center Sentiment Analysis AI Finance 98