Hodusoft

NOVEMBER 22, 2023

BPOs , also popular as outsourcing customer service companies specialize in handling customer queries in real-time through voice, email, chat, telephone, social media, and various other channels. As per a report , in 2022, the Global Customer Service BPO Market size was USD 22598.82

Contact Center 52

Contact Center Omnichannel Compliance Social Media 52

Aquire

JANUARY 6, 2022

percent from 2021 to 2028, and reach a whopping $24.4 billion by 2028, according to Meticulous Research. For comparison, the live chat market — which is one of the most popular customer support solutions — is expected to reach $1.28 Higher customer satisfaction. Ensure customers know they have a video option.

Customer Service 98

Customer Service Social Media Technology Technology 98

Hodusoft

MARCH 21, 2024

from 2021 to 2028. The inability to maintain a better customer experience can lead to increased customer churn, lost business opportunities, and harm to long-term client relationships. Its omnichannel capability allows customers to interact with BPOs seamlessly through their preferred channels.

Omnichannel 52

Omnichannel Contact Center Social Media Data Entry 52

SurveySensum

NOVEMBER 7, 2023

billion by 2028. Customer Expectations: Customers have high expectations for the mobile experiences they encounter. Multi-Channel Approach: Engage users via various channels, including email, push notifications, in-app messages, and social media. billion in 2022, and is forecast to exceed 7.7

Customer Experience 52

Customer Experience E-commerce Start-ups Social Media 52