Zendesk
JUNE 16, 2021
You’ve likely seen terms like ERP and CRM floating around, but the specifics of each are as unclear as cloudy broth. Make no mistake, though—ERPs and CRMs are key for sales teams. billion by 2026 , while the global CRM market size is estimated to reach $96.5 billion by 2028. billion by 2028. What is a CRM?
Hodusoft
NOVEMBER 22, 2023
BPOs , also popular as outsourcing customer service companies specialize in handling customer queries in real-time through voice, email, chat, telephone, social media, and various other channels. As per a report , in 2022, the Global Customer Service BPO Market size was USD 22598.82 By 2028, it is expected to reach USD 34570.73
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Aquire
JANUARY 6, 2022
percent from 2021 to 2028, and reach a whopping $24.4 billion by 2028, according to Meticulous Research. For comparison, the live chat market — which is one of the most popular customer support solutions — is expected to reach $1.28 Higher customer satisfaction. billion by 2027. This is a big one.
Hodusoft
MARCH 21, 2024
from 2021 to 2028. The inability to maintain a better customer experience can lead to increased customer churn, lost business opportunities, and harm to long-term client relationships. As per a report , the global BPO market size was valued at $221.5 billion in 2019 and is expected to grow at a CAGR of 7.4%
SurveySensum
NOVEMBER 7, 2023
billion by 2028. Customer Expectations: Customers have high expectations for the mobile experiences they encounter. By respecting users’ choices and providing valuable, tailored information, you can strike a balance between offering guidance and allowing exploration, leading to higher customer satisfaction and retention.
Expert insights. Personalized for you.
59 
Let's personalize your content