CSAT.AI

MAY 5, 2022

These digital interface tools have become a familiar, sometimes funny, sometimes maddening part of online customer service. Even with the growth of AI there are many bad bots, but they do not have to crush good customer service. Applause Survey on AI and Customer Service Shows Higher Expectations but Lower Satisfaction.

Customer Service 88

Customer Service AI CX Customer Expectations 88

Aquire

JANUARY 27, 2022

Improving customer satisfaction is a primary focus for many companies. It can have a litany of positive effects for your business: everything from reduced customer churn and better customer loyalty, through to increased word-of-mouth marketing. Actively seek feedback across the entire customer journey.

Customer Satisfaction 52

Customer Satisfaction Social Media Omnichannel Net Promoter Score 52

Hodusoft

NOVEMBER 22, 2023

Increase ROI of BPO with Omnichannel Contact Center Software Excellent customer service is just as important as excellent marketing efforts. About 68% of consumers say they would pay more for a product or service from a company that has a reputation for great customer service. during the forecast period 2022-2028.

Contact Center 52

Contact Center Omnichannel Compliance Social Media 52

SurveySensum

NOVEMBER 7, 2023

billion by 2028. Customer Expectations: Customers have high expectations for the mobile experiences they encounter. A user-friendly and intuitive navigation structure can lead to improved customer satisfaction, reduced bounce rates, and increased engagement so pay attention to it.

Customer Experience 52

Customer Experience E-commerce Start-ups Social Media 52