CommBox

JANUARY 28, 2024

In 2019, Gartner stated that 91% of organizations plan to deploy AI in self-service within three years. 56% of customers prefer to message rather than call customer service. Bots can identify types of conversations (sales, customer service, etc) and route a specific conversation to suitable departments or agents.

AI 52

AI Customer Service Real Estate B2C 52

CommBox

SEPTEMBER 20, 2021

In 2019, Gartner stated that 91% of organizations plan to deploy AI in self-service within three years. 56% of customers prefer to message rather than call customer service. . Commbox Self-Service: Automate Over 50% of Your Customer Service. Bots can identify types of conversations (sales, customer service, etc.)

AI 96

AI Customer Service B2C Real Estate 96

SurveySensum

JULY 20, 2023

Let’s start by understanding the four common types of customer churn in retail and discover effective solutions for each of them. By doing so, you can proactively work towards reducing churn and improving customer retention. Thus it improves the overall customer experience.

Retail 52

Retail Customer Feedback CX Social Media 52