2030 Business Growth Innovation Touchpoint 
CommBox
SEPTEMBER 1, 2022
We’ve collected some of our proven best practices to deliver a great CX, and keep supporting your business growth without hiring new agents. If your answer to both of these questions is less than 50%, then you have a huge opportunity to innovate and transform the way you communicate with customers today. Calling all agents!
SurveySensum
JULY 20, 2023
Open-ended) That is why you must collect customer feedback at all touchpoints across the customer journey. This will help you identify touchpoints with the friction, take the required action, and improve the overall retail experience. Customer churn is bad for any type of business and just like break-ups in real life, it stings.
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