Hodusoft

MARCH 13, 2024

Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. billion by 2030. BPO contact centers are equipped with specialized knowledge in financial products and services.

Contact Center 52

Contact Center Compliance Social Media AI 52

Hodusoft

JANUARY 3, 2024

Everything You Need to Know About Contact Center as a Service (CCaaS) The introduction of Contact Center as a Service (CCaaS) heralded the beginning of a new era. An era where small and medium-sized businesses could provide similar customer service as their larger counterparts. billion by 2030.

Contact Center 59

Contact Center Omnichannel Start-ups CRM 59

Intercom

DECEMBER 14, 2023

Liam: They looked at a lot of different outcomes, like how quickly people resolved calls, how many issues they’re able to resolve, customer satisfaction, as well as some things that are more organizational change. It’s also an area where there’s been this huge shift to doing more with contact centers over the past couple of years.

AI 98

AI Start-ups Legal Technology 98