Remove 2030 Remove Customer Expectations Remove Customer Satisfaction Remove ML
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2023 in review: Highlights from this year’s best conversations

Intercom

Same with customer expectations of the tech. We’re probably only a year away from people expecting to be able to expand on text within a text field, as one simple example. That’s not how ML works. And then, we see pretty big increases in customer satisfaction. Lindsey: How does this impact employee turnover?

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