CX Futurism Customer Service Buzz
CSAT.AI
JANUARY 22, 2020
CX Futurism builds on these ideas. In customer experience (CX) we’re not talking about eliminating the past entirely, but using it to plan for a better future experience. The tools, techniques are evolving and so are customer expectations. CX Futurism. Another area of investment: customer journey mapping.
Let's personalize your content