2030, Customer Expectations and Sentiment Analysis

CX Futurism Customer Service Buzz

CSAT.AI

JANUARY 22, 2020

In customer experience (CX) we’re not talking about eliminating the past entirely, but using it to plan for a better future experience. The tools, techniques are evolving and so are customer expectations. Tech tools are expected to be a huge part of the future of CX, artificial intelligence fueled tech in particular.

CX Customer Service Customer Journey Map Sentiment Analysis

The Future of Customer Experience in Banking in 2023

Lumoa

SEPTEMBER 30, 2022

So much so, that 4 out of 5 customers expect to see more self-service options from financial institutions. Thus, having functional self-service channels that provide value to customers is also critical for a positive experience. . The revenue of the banking AI industry will exceed 64 billion US dollars by 2030. .

Customer Experience

Customer Experience Artificial Intelligence Outlook CX

Tech Customer Success

CX Futurism Customer Service Buzz

The Future of Customer Experience in Banking in 2023

Webinars

Stay Connected