How Artificial Intelligence is Changing CX in the Contact Center
Fonolo
JANUARY 17, 2023
The cost savings AI offers makes the move to more automation inevitable. Gartner reports that AI chatbots alone can save the contact center industry up to $80 billion in annual labor costs by 2026. By 2031, the savings could grow to $240 billion. What Do Customers Value in CX? Chatbots or conversational AI.
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