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Business Management Customer Journey Map Voice of the Customer Customer Retention NPS Touchpoint Sentiment Analysis Customer Feedback Customer Survey Business Growth More Related Topics >
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Customer service plan template, tips + how-to guide

Zendesk

OCTOBER 20, 2023

Document customer service workflows and processes A customer service workflow is a sequence of actions for a particular task from initiation to completion. B2C companies have a customer base of individual consumers, whereas B2B companies deal with businesses.

Customer Service 52
Customer Service Customer Journey Map B2C B2B 52
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The Ultimate Guide to Choosing a Customer Experience Platform

Lumoa

MARCH 12, 2023

Actionable insights and learnings that help your business grow. Analytics derived from customer contacts are used by the company to reduce costs, identify operational inefficiencies, and improve service for large B2C businesses. The result? Their ultimate goal is to enable you to improve the customer experience.

Customer Experience 83
Customer Experience Customer Journey Map Sentiment Analysis NPS 83
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