Actionable Insights B2C Social Listening Touchpoint 
Zendesk
OCTOBER 20, 2023
Outline your customer journey map A customer journey map is a visual representation of every touchpoint throughout the customer lifecycle and the customer sentiment along the way. Document customer service workflows and processes A customer service workflow is a sequence of actions for a particular task from initiation to completion.
Lumoa
MARCH 12, 2023
Having a full view of customers across all touchpoints and from every channel means that you can better understand customer needs, preferences, and behaviors. Actionable insights and learnings that help your business grow. Having a 360-degree view of customers across all touchpoints means you can understand them better.
Expert insights. Personalized for you.
52 
Let's personalize your content