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Data Entry Machine Learning Predictive Analytics Business Operations Artificial Intelligence AI Net Promoter Score Omnichannel Customer Retention NPS More Related Topics >
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Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023

Hodusoft

SEPTEMBER 18, 2023

Various technological advancements such as Automation, Artificial Intelligence (AI), Machine Learning (ML), and Robotic Process Automation (RPA) are being used in the industry to eliminate the chances of errors. If we talk about recent times, the BPO industry is growing swiftly, focusing more on digital transformation and automation.

Innovation 52
Innovation Artificial Intelligence Data Entry ML 52
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A CXOs’ Guide To AI-Powered Strategies

VOZIQ

NOVEMBER 14, 2023

In tandem, assess the operations of contact centers and marketing channels. Understand why customers are departing, evaluate the associated risk levels and determine actionable insights. Machine learning (ML) models take center stage here, predicting churn risk and identifying risk drivers on an individual customer level.

AI 40
AI Net Promoter Score Predictive Analytics Artificial Intelligence 40
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