Hodusoft

NOVEMBER 29, 2022

Automation is the key to scaling up your business in this competitive market. Optimizing workflow There are a series of tasks such as data entry, call list preparation, follow-up scheduling, etc. Implementing automation for such mundane tasks frees up your resources. that agents need to perform daily.

Data Entry 52

Data Entry CRM Business Operations Compliance 52

Hodusoft

DECEMBER 6, 2022

Creates personalized experience with CRM integration A CRM gathers customer information through their interactions with the business. With the integration of CRM into the contact center, software agents can access customer data to understand them better before answering or picking up the call.

Contact Center 52

Contact Center Omnichannel CRM Data Entry 52

SugarCRM

JANUARY 10, 2023

Sales automation provides a great way for companies to simplify repetitive, time-consuming tasks like data entry and customer communications. CRM software is the most common sales automation solution , even incorporating artificial intelligence (AI) to help predict upcoming actions and automate or trigger next steps. .

Sales 26

Sales Data Entry CRM Artificial Intelligence 26

Hodusoft

NOVEMBER 22, 2022

Adopting a multichannel approach helps businesses keep up with this expectation by introducing chatbots and IVR systems to serve customers during after-office hours. Offers choice to customers Multichannel customer service software opens up multiple channels for customers such as social media messaging, email, live chat, etc.

Omnichannel 52

Omnichannel Social Media CRM Data Entry 52

SugarCRM

MAY 25, 2023

When you think about Customer Relationship Management (CRM), sales and contact management may be the first thing you associate with it. But what was once an island occupied only by your sales team, CRM use cases have grown beyond the sales org and started to be integral parts of your day-to-day marketing and customer service operations.

Customer Relationship Management 26

Customer Relationship Management Customer Relationship CRM Artificial Intelligence 26

SugarCRM

JUNE 19, 2020

Equally as important, we shifted from offering a CRM solution to customer experience (CX) platform, enabling sales, marketing, and service teams to create customer lifetime value for their customers. . The Start of a New Story. When Craig Charlton joined Sugar as CEO, he had years of experience as a CRM user.

Data Entry 29

Data Entry CRM Innovation Technology 29

Hodusoft

DECEMBER 28, 2022

Let’s unwrap some useful call center metrics that provide deep insights about consumer interaction and can be leveraged by businesses to improve CX. Average Handle Time (AHT) Average Handle Time refers to the average time spent by agents to handle or manage a call from start to end.

Net Promoter Score 52

Net Promoter Score NPS Data Entry Business Growth 52