Actionable Insights Customer Expectations Omnichannel Structured Data 
Lumoa
FEBRUARY 16, 2023
A voice of the customer (VoC) is the process of gathering customer feedback to discover what they need, want, and expect from you. Gathering Direct Feedback Obtaining feedback from customers is essential. But how do you get well-rounded data? Now, what do you do with the data?
SurveySensum
MARCH 3, 2022
By listening to the CUSTOMER. – With Voice of the Customer tools. . VOC tools help you listen and comprehend the customer expectations, opinions, and feedback. And not just that, you can analyze the data and extract actionable insights to improve customer experience. . Custom dashboard.
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