Actionable Insights CX CXM Data Mining 
ClearAction
JUNE 25, 2023
Artificial Intelligence in CX Learning Lynn Hunsaker Beware of artificial intelligence in CX learning! Since AI is based on what’s already out there, by definition, AI CX learning is going to be misleading. Very little has adapted in CX practices to urgent needs of the 2020s.
ClearAction
JULY 11, 2023
Championing brand integrity is the top purpose of your CX team. Technologies exist to manage it, and you’ll get tremendous insights that aren’t available otherwise. Your AI/ML/big data is grossly incomplete without mining Customer Service calls. It’s a CXM system connected with business results.
Expert insights. Personalized for you.
62 
Let's personalize your content