Remove Actionable Insights Remove CX Remove Florida Remove Touchpoint
article thumbnail

Revealed: How to Use Data to Transform Agent Actions into Operational ROI

Execs In The Know

Research shows that customer operations leaders in large organizations rely on an average of 175 SaaS applications to manage their CX workflows remotely. With little insight into how their processes and technologies are affecting agent productivity, leaders are missing opportunities to improve their efficiency and drive better results.

CX 98
article thumbnail

What is Customer Journey Analytics?

Execs In The Know

While analytics for single-touchpoint, single-channel interactions provide valuable insights into the effectiveness of your messaging at that juncture, they fall short of painting the full picture. Today’s consumers engage with businesses through a growing number of channels, creating a complex web of customer touchpoints.