Execs In The Know

APRIL 14, 2022

As covered in last week’s keynote-focused blog post , Customer Response Summit (CRS) Clearwater, Florida was a recent wrap (March 28–30, 2022). Customer loyalty has to be earned, now more than ever, making your CX a prime differentiator. Key CX Performance Benchmarks: Using Data to Transform Agent Action into Operational ROI.

Real Estate 98

Real Estate VOC Actionable Insights CX 98

Execs In The Know

APRIL 29, 2022

Research shows that customer operations leaders in large organizations rely on an average of 175 SaaS applications to manage their CX workflows remotely. With little insight into how their processes and technologies are affecting agent productivity, leaders are missing opportunities to improve their efficiency and drive better results.

CX 98

CX Actionable Insights Touchpoint Technology 98

Beyond Philosophy

JANUARY 24, 2018

Organizations need to have more actionable insight into what motivates employees. If companies are truly serious about optimizing CX, then more attention and resources must be devoted to EX. Beyond Philosophy provide consulting, specialised research & training from our Global Headquarters in Tampa, Florida, USA.

Customer Loyalty 100

Customer Loyalty Actionable Insights Innovation Customer Satisfaction 100

Hodusoft

MARCH 22, 2024

Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024 “Customer experience is one of the two core pillars of customer retention.” In the realm of business communication, CX is not just a buzzword. It’s the cornerstone of progress.

Omnichannel 52

Omnichannel CX Sentiment Analysis Contact Center 52

Beyond Philosophy

MARCH 3, 2016

BtoB clients frequently ask: “Because of the importance of brand perception and word-of-mouth in BtoC products and services, I understand how customer advocacy can provide highly actionable insights there. Beyond Philosophy provide consulting, specialised research & training from our Global Headquarters in Tampa, Florida, USA.

Actionable Insights 60

Actionable Insights Customer Relationship Customer Retention Customer Satisfaction 60

Execs In The Know

MARCH 4, 2022

By combining data about customer behavior with marketing metrics, companies gain a better understanding of customer needs and wants, as well as actionable insights that can inform decision-making. To learn more about this and other critical CX topics, register for Execs In The Know’s Customer Response Summit Clearwater.

Customer Journey Map 98

Customer Journey Map Touchpoint Machine Learning Unstructured Data 98

Comm100

MAY 21, 2019

ICMI Expo 2019 took place from the 13 th -16 th May at the rather glamorous Diplomat Resort, Hollywood Beach, Florida. Expo 2019’s theme was “Navigate the tides of transformation” and as well as covering a lot of the type of best practices CX pros are familiar with, the Expo contained a lot of fresh topics and technologies too.

NPS 57

NPS Contact Center CX Outlook 57