ClearAction

DECEMBER 26, 2022

CX Index: Cracking the Code in Your Customer Experience Strategy Lynn Hunsaker. The CX Index measures customer experience among brands in 13 industries. 1 Accordingly, the CX Index teaches us a lot about what is ineffective in popular CX practices. Interestingly, the CX Index is simple: CX Quality.

CX 71

CX Customer Experience VOC Legal 71

ECXO

NOVEMBER 9, 2023

The European Customer Experience Organization (ECXO) is Proud to Present Karen Jaw-Madson – Innovator in ‘Culture Your Corporate Culture’ speaking about Connecting Culture, CX and EX for Impact When? Prepare to be inspired and equipped with actionable insights that can truly make a difference.

CX 52

CX CXM Government Contact Center 52

Win the Customer

SEPTEMBER 11, 2023

Delivering an exceptional customer experience (CX) isn’t just a nice-to-have—it’s a strategic imperative. However, in order to truly understand and improve the CX you’re offering, you need to measure it. This is where CX metrics for success come into play. Essential CX Metrics for Success 1.

Net Promoter Score 59

Net Promoter Score CX Customer Experience NPS 59

Execs In The Know

FEBRUARY 15, 2023

There’s plenty of evidence to suggest that customer experience (CX) plays a significant role in business growth. But when it comes to proving the value of your CX team and program, generalized stats and industry reports aren’t going to cut it. Why Every CX Leader Needs a Data-Driven Mindset Once upon a time, before 6.5

CX 52

CX Actionable Insights Contact Center Start-ups 52

MattsenKumar

SEPTEMBER 21, 2023

It transforms how the company interacts with its customers, delivers valuable insights, and improves CX. The blog post discusses how Speech Analytics is reshaping CX and why it is poised to be a future trend. Decoding Speech Analytics In its essence, Speech Analytics converts customer conversations into actionable insights.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

Logicalware

AUGUST 18, 2023

Regardless of your industry, location, or experience with AI, Puzzel’s half-day virtual event, Elevate ’23 , on November 7 th , holds tremendous learning, insights, and networking opportunities specifically tailored to help you design your customer engagement strategy in 2024 and beyond. Don’t get left behind!

AI 52

AI CX Artificial Intelligence CX Transformation 52

Zendesk

NOVEMBER 16, 2022

CX strategy as an integrated approach. And more actionable insights you can use to grow your business. The post 5 things you can do now to create better retail CX appeared first on Zendesk. Download this exclusive ebook to discover: How to develop your? Why you should focus on customer loyalty and retention.

Retail 52

Retail CX Actionable Insights Customer Loyalty 52

Futurelab

DECEMBER 27, 2023

First, businesses started asking for actionable insights rather than just data: a new role that the researchers performed well, turning from number crunchers into consultative teams. Surely, both CX and Voice of the Customer processes have a strong customer survey element to them. Yet this is rarely the case any more.

Customer Experience 157

Customer Experience CX Start-ups Actionable Insights 157

PeopleMetrics

JUNE 26, 2019

The CX space has seen significant movement over the last few years – between multibillion-dollar acquisitions, advancement in AI, and continuously evolving core software, the industry is experiencing a renaissance. and “Are our CX strategies truly aligned with the experience of our end customers?”. Looking for ways to humanize your CX?

CX 115

CX Net Promoter Score Artificial Intelligence CEM 115

Uniphore

NOVEMBER 9, 2021

Contact centers can deliver superior CX, save costs, and achieve better ROI with AI and automation. For businesses, AI-powered applications enable time and cost savings, smarter customer services, and efficient CX management, plus reliable, actionable insights that facilitate decision-making.

Contact Center 130

Contact Center Artificial Intelligence CX Transformation Actionable Insights 130

ECXO

NOVEMBER 19, 2023

Join the CX Professional Business Network at ECXO for more enriching presentations like this one! Holistic Customer Metrics for Actionable Insights 6. Join the CX Professional Network at ECXO for more enriching presentations like this one! What could be better than that? Well, our upcoming in-person event! Stay tuned.

Actionable Insights 122

Actionable Insights NPS CX Customer Feedback 122

Doing CX Right

DECEMBER 18, 2023

Award-winning authors and leadership experts, Lisa Ford and Stacy Sherman discuss the key differences between customer service and customer experience and actionable insights to boost retention and fuel growth The post Rethinking Customer Service – Why ‘Good’ Just Isn’t Enough Anymore appeared first on Doing CX Right.

Customer Service 59

Customer Service Actionable Insights CX Customer Experience 59

Lumoa

SEPTEMBER 8, 2021

The most successful companies require next-generation customer experience management tools and strategies to analyze all data points in real-time and provide up-to-date, actionable insights faster across all teams in your organization. Measure CX without Surveys Online and email surveys, at best, have a response rate of 30%.

Customer Experience Management 83

Customer Experience Management CEM CX Customer Experience 83

InteractionMetrics

MAY 16, 2024

” This observation ignited the auto industry and applies to the customer experience (CX) industry today. While market research examines everything from political polling to product price points, CX research firms focus on customer, employee, and company relationships. Interaction Metrics is a customer experience research firm.

Net Promoter Score 52

Net Promoter Score Customer Experience Mystery Shopping NPS 52

Execs In The Know

SEPTEMBER 28, 2023

PHOENIX , September 28, 2023 — Global customer experience (CX) industry leader Execs In The Know is thrilled to announce the release of the 2023 CX Leaders Trends & Insights: Consumer Edition report. This year’s results show several positive and fundamental shifts within the CX industry.

CX 40

CX Artificial Intelligence Actionable Insights AI 40

Hodusoft

MAY 11, 2022

Cloud PBX vs On-Premise PBX Systems for Better CX: Check out these Factors Before You Decide. It also facilitates better CX for customers by ensuring zero latency with real-time customer engagement capabilities over the cloud. . PBX systems have always been the solution to this emerging challenge.

CX 98

CX Government Actionable Insights Omnichannel 98

Uniphore

JUNE 22, 2021

Yet, beneath these videos and comics is a wellspring of actionable insights. By leaning in and listening to the gripes your employees face, you can glean actionable insights that can make all the difference. #3 Check it out! We’re often trained to tune out employee rants and to take caricatures with a grain of salt.

Social Media 219

Social Media Contact Center Actionable Insights Entertainment 219

Execs In The Know

APRIL 10, 2024

Our CX Insight magazine article, “ The Power of Listening: Leveraging Customer Feedback to Drive Brand Success ,” delves deep into why customer feedback matters and how it can be a game-changer for businesses aiming for growth and sustainability. Read and download the April issue of CX Insight magazine.

Customer Feedback 52

Customer Feedback Innovation Artificial Intelligence Social Media 52

SugarCRM

APRIL 12, 2022

Finding the best CX solution to support Neenah’s unique needs was not easy. Sugar Hint takes the guesswork out and provides actionable insights delivered on-demand to eliminate time-consuming research and manual data entry. Being successful means delivering great customer experiences (CX). Closing Thoughts.

Manufacturing 49

Manufacturing CX Data Entry CRM 49

Lumoa

FEBRUARY 28, 2023

Fortunately, survey analytics makes it relatively straightforward to turn customer data into actionable insights. It’s only through consistently actioning feedback that you’ll see measurable business results. A modern CX tool enables you to easily connect disparate data sources, eliminating data silos for good.

Customer Feedback 83

Customer Feedback Close the Loop Net Promoter Score Actionable Insights 83

ECXO

JUNE 11, 2023

CX design is no longer just about aesthetics. But, many European firms still have a long way to go to reach the levels of CX maturity seen in B2C. If you need to rethink your CX offer, or haven’t got started, time is not on your side. You will need to analyse real-world customers to get to the actionable insight you need.

B2B 130

B2B B2C Touchpoint Actionable Insights 130

Lumoa

APRIL 3, 2023

We asked Anna-Maija what inspired her to start her own company and how she supports her customers to take the next step in CX. “B2B Customer Experience Agency was established in 2022 from my personal passion to support B2B companies in CX. I see CX as a Service.

B2B 83

B2B Customer Experience Voice of the Customer Government 83

Experience Investigators

JANUARY 9, 2024

Jeannie shares actionable insights on how to foster a culture that sees feedback as a gift—a chance to learn, grow, and excel. Resources Mentioned: Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue?

Customer Feedback 52

Customer Feedback Actionable Insights Innovation Customer Experience Management 52

Lumoa

OCTOBER 31, 2021

The Lumoa platform has been integrated into Forsta’s world-class experience platform to provide advanced AI-driven analytics to customers seeking to quickly identify the trends and insights that matter the most. Several of Forsta’s customers are already benefitting from Lumoa’s AI-powered tools that help uncover new, actionable insights.

VOE 83

VOE VOC Unstructured Data Artificial Intelligence 83

SugarCRM

OCTOBER 15, 2021

With 87% of leaders tagging customer experience (CX) as the top growth engine for their business, but only a third of them feeling prepared to address it, it seems there is a lot of room for improvement. And with the right CRM platform for marketing, sales, and service , ensuring your CX success is more than just a pipe dream.

CX 48

CX CRM Artificial Intelligence Invoicing 48

Lumoa

FEBRUARY 14, 2024

It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. This is because CX involves many factors that are outside your direct control.

Customer Experience 83

Customer Experience ML Social Media CX 83

SugarCRM

SEPTEMBER 26, 2023

A growing number of businesses are eager to invest in predictive data analytics to accelerate their CX strategies. But there still is a question: How can companies make customer data actionable to transition from a reactive to a proactive CX approach?

CRM 26

CRM AI Sentiment Analysis Invoicing 26

Confirmit

APRIL 1, 2019

The insights collected from their program is used both to report performance and drive actionable insight on the Asurion side as well as to provide the network operations team with deeper insights to manage their network of repair technicians.

CX 40

CX Voice of the Customer Actionable Insights Customer Experience 40

Futurelab

APRIL 4, 2023

In our whitepaper, which we produced together with Forsta (our favourite CX platform) we show how to avoid these and other traps.

VOC 130

VOC NPS Predictive Analytics Actionable Insights 130

DMG Consulting

JANUARY 1, 2024

The Report explores how workforce engagement management (WEM) suites are transforming into next-gen platforms that support the increasingly complex and varied requirements of contact centers and all other customer-facing departments that leverage them to improve the customer experience (CX), employee experience (EX), and productivity.

Contact Center 59

Contact Center Artificial Intelligence AI Actionable Insights 59

Execs In The Know

APRIL 29, 2022

Research shows that customer operations leaders in large organizations rely on an average of 175 SaaS applications to manage their CX workflows remotely. With little insight into how their processes and technologies are affecting agent productivity, leaders are missing opportunities to improve their efficiency and drive better results.

CX 98

CX Actionable Insights Touchpoint Technology 98

Customer Service Life

MARCH 15, 2019

This article first appeared on CX Accelerator on January 7, 2019. That being said, I thought it might be helpful to share what I understand thus far about a couple concepts that are often mentioned in the CX technology space. The big challenge is parsing through the data to get actionable insight and NLP is foundational to this work.

AI 63

AI Machine Learning CX Net Promoter Score 63

CSAT.AI

NOVEMBER 17, 2022

Identify the methods that your customers prefer and focus your efforts on those while staying on top of changing CX and EX needs. It’s a customer service QA and CX platform built for Zendesk. Qualtrics data found that both age and country impacts preferred channels. What Are You Missing in Automation for Customer Service?

Customer Service 127

Customer Service Sentiment Analysis Contact Center AI 127

Lumoa

APRIL 28, 2024

78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Execs In The Know

APRIL 14, 2022

Not only did the event bring together many of the best minds in customer experience (CX) — all for a much-needed moment of COMMUNITY, CONNECTION, and BALANCE — but the event also provided a ton of learnings and actionable insights for attendees to take back to their organizations. Key Takeaways. Key Takeaways.

Real Estate 98

Real Estate VOC Actionable Insights CX 98

Lumoa

JANUARY 24, 2024

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t).

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52