Hodusoft

OCTOBER 14, 2022

5 Ways to leverage eCommerce Contact Center Software to improve CX. It also helps identify flaws, loopholes, and areas of improvement through social listening and analytics. These reports offer actionable insights to improve the performance of your call center as well as the customer experience.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Lumoa

APRIL 28, 2024

78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

SEPTEMBER 14, 2020

Which is why Digital CX Transformation is required. Our average number of support calls has reduced by one third as people now prefer to reach out via social media and digital channels. The businesses that were in the digital CX transformation phase have fast-forwarded their progress. Align yourself with your digital CX goal.

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59

Zendesk

OCTOBER 20, 2023

It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX). But without a plan in place, it’s difficult for teams to align, making it challenging to provide great CX consistently. Our guide provides tools and tips to help you create an effective customer service plan.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Sprinklr

OCTOBER 7, 2021

Competitive benchmarking can give your organization the edge to capture additional market share, increase customer retention and engagement, and provide an excellent customer experience (CX). Today’s marketing teams face a multitude of common challenges around competitive benchmarking: A lack of actionable insights.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Lumoa

MARCH 12, 2023

Ask most business leaders and they’ll tell you customer experience (CX) is essential. But customer feedback and insights are often the least accessible information in a business. The purpose of a CX platform is to create a big-picture, comprehensive view of the customer journey. A CX platform combines all of that.

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83

Zendesk

JUNE 17, 2022

Connect a social listening tool like Sprout Social to your customer service software, and watch for changes in your email unsubscribe rates. Send actionable insights to decision-makers. Conversations in online forums. Customer feedback management examples. Scattered information is hard to find and use.

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98