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Customer feedback management guide: Best practices + tools

Zendesk

This results in happier customers and a higher Net Promoter Score® (NPS). Connect a social listening tool like Sprout Social to your customer service software, and watch for changes in your email unsubscribe rates. Send actionable insights to decision-makers. Types of customer feedback.

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Customer service plan template, tips + how-to guide

Zendesk

Document customer service workflows and processes A customer service workflow is a sequence of actions for a particular task from initiation to completion. Net Promoter, Net Promoter Score, and NPS are trademarks of NICE Satmetrix, Inc., Bain & Company, Inc., and Fred Reichheld.