Actionable Insights Customer Survey Net Promoter Score Social Listening 
Zendesk
OCTOBER 20, 2023
Document customer service workflows and processes A customer service workflow is a sequence of actions for a particular task from initiation to completion. Workflows often contain the following steps: Initial contact: The first interaction concerning a customer issue or request. Bain & Company, Inc.,
Zendesk
JUNE 17, 2022
This results in happier customers and a higher Net Promoter Score® (NPS). Types of customer feedback. Indirect feedback is just as important to monitor as direct feedback—unhappy customers may not bother to give their opinion directly. Customer feedback management examples.
Expert insights. Personalized for you.
52 
Let's personalize your content