Age of the Customer, Innovation and Omnichannel

Beyond Satisfaction: Key Takeaways from Tracy Sedlak’s CRS Tucson Keynote on Voice of the Customer

Execs In The Know

MARCH 31, 2024

Feedback Loops: Another central theme was the significance of creating effective feedback loops to capture, analyze, and act on customer feedback. Sedlak pointed out that this process is crucial for continuous improvement and innovation. Because in the age of the customer, businesses that fail to listen and adapt risk obsolescence.

Voice of the Customer

Voice of the Customer VOC Age of the Customer Innovation

Make the most of every customer interaction with the Engagement OS

Intercom, Inc.

MARCH 22, 2022

So, it’s no wonder Forrester is calling this the “Age of the Customer” and businesses like yours are laser-focused on how to make that pivot in the right way. The future of customer experience is engagement. Omnichannel, in-context communications are the future. Knowing your customers is the key to solid business growth.

Omnichannel

Omnichannel Touchpoint Sales Engineering

Tech Customer Success

Beyond Satisfaction: Key Takeaways from Tracy Sedlak’s CRS Tucson Keynote on Voice of the Customer

Make the most of every customer interaction with the Engagement OS

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