Remove Age of the Customer Remove Unstructured Data Remove VOC Remove Voice of the Employee
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Five Keys To Driving Voice of the Customer Success

CX Accelerator

We now live in the age of the customer, where customers expect consistent, high-value experiences. If customers don’t get immediate value, they will likely leave and go to a company who will deliver an experience that meets their expectations. Why Is VoC Important? In 2017, VoC maturity is still an issue.