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Putting the taxpayers first: how great customer experience drives us forward

Qualtrics

As a part of the government, the U.S. General Services Administration (GSA) has a unique set of customers: taxpayers and other government agencies. government offices, providing transportation and office space to federal employees, and developing government-wide cost-minimizing policies.

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Questioning tech: The past, present, and future of survey tools

Intercom, Inc.

Censuses and tax records were the kind of things governments kept track of at the level of millions of people, and practically nobody else in society kept observations on that many things. And the census was the only way the government had to know what those numbers were and how to then make the political allocations that would come from it.