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Putting the taxpayers first: how great customer experience drives us forward

Qualtrics

We sat down with Anahita Reilly, one of the first ever Chief Customer Officers in a government organization, to learn how she and the GSA approached a range of topics including how technology improves their customer experience, regulations influence innovation, and how to make sure the taxpayer always comes first.

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Questioning tech: The past, present, and future of survey tools

Intercom, Inc.

You’ll find a census sent similarly from 2000 years before the common era – the census of Yu the Great, who was a famous mythological emperor of China responsible for a lot of the flood mitigation efforts that made much of the terrain of China a livable, viable agricultural area. He was said to have taken the first census of China.