Steven Van Belleghem

NOVEMBER 14, 2018

But in retail, LiDAR is being deployed to understand the customer context – where the customer is looking, what parts of the packaging, etc. It’s fun to see how a technology that was invested for autonomous driving, is now used in an offline retail environment to better understand customer behavior.

Agriculture 52

Agriculture Customer Experience Retail Technology 52

Steven Van Belleghem

FEBRUARY 3, 2020

Deere & Company – you’ll probably be more familiar with their brand name John Deere – is a renowned American corporation that manufactures agricultural, construction, and forestry machinery. Using VR & AR for a better customer experience: Thyssenkrupp & Coca Cola. I love that. That’s it for now.

B2B 52

B2B Customer Experience Agriculture Engineering 52

Steven Van Belleghem

FEBRUARY 17, 2021

It reminded me of a case from one of my customers, a wood production company: it scans the wood structure of a specific tree and then shows consumers what it will exactly look like on their floor, allowing them to pick out their preferred pattern and tree. Sometimes they can even influence our health.

AI 98

AI Agriculture Customer Experience Social Media 98

SugarCRM

JUNE 1, 2023

Process optimization and customer experience (CX) go hand in hand, although not many seem fully aware. Elmeq Motion , on the other hand, has seen the immense potential of articulated processes and the delivery of extraordinary experiences to its customers. Download our Case Study and get more insights!

Agriculture 26

Agriculture Pharmaceutical Customer Experience Transportation 26

Steven Van Belleghem

MARCH 19, 2023

And it strives to constantly find ways to better the customer experience. It also has a strong commitment to regenerative organic agriculture in order to protect, restore and strengthen soil, plants, and their surrounding nature. Like with their sleep-inducing app, Muji to Sleep.

Non-Profits 104

Non-Profits Agriculture CX Manufacturing 104

Steven Van Belleghem

NOVEMBER 16, 2020

Orange has a Smart Agriculture vertical within its Smart Cities & Territories strategic program to become a Partner in the (Business) Life of farmers. In my book, The Offer You Can’t Refuse, I also talk about the OYCR for employees, which plays a crucial part in creating an OYCR for your customers.

Agriculture 98

Agriculture Transportation Hospitality Hospitality 98

Kerry Bodine

FEBRUARY 6, 2021

Last year we developed journey maps for a mining company that produces fertilizer for agricultural crops. The customers I spoke to during the research process were nearly 100% white males from the midwestern United States — and representing these customers as anything else in the personas wouldn’t have been an accurate portrayal.

Agriculture 102

Agriculture Retail Start-ups Customer Journey Map 102