article thumbnail

The future of AI and what Customer Experience leaders can learn from it

Steven Van Belleghem

When it comes to killer applications in AI, Jonathan seemed most enthusiastic about what he called revolutionary “behind the scenes” applications in the industrial world. The returns of these industrial or agricultural AI systems for the end user go beyond hyperpersonalization and quality control, though.

AI 98
article thumbnail

How the telecom industry is building ‘an Offer You Can’t Refuse’

Steven Van Belleghem

Ultimately, Deutsche Telekom’s customers too, will profit from the innovations and convenience that flow from the collaborations with the start-ups in the areas of for instance massive broadband connectivity (5G), AI, smart home, voicification, entertainment, AR/VR, tracking and IoT. Orange + Dacom: a better life for farmers.

article thumbnail

6 fantastic cases in B2B customer experience

Steven Van Belleghem

Deere & Company – you’ll probably be more familiar with their brand name John Deere – is a renowned American corporation that manufactures agricultural, construction, and forestry machinery. Using VR & AR for a better customer experience: Thyssenkrupp & Coca Cola. I love that. That’s it for now.

B2B 52