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How the telecom industry is building ‘an Offer You Can’t Refuse’

Steven Van Belleghem

Through its tech incubator hubraum, it brings early-stage start-ups and the leading European telco together, sparking innovation transfer and creates business opportunities for both sides. Orange has a Smart Agriculture vertical within its Smart Cities & Territories strategic program to become a Partner in the (Business) Life of farmers.

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6 fantastic cases in B2B customer experience

Steven Van Belleghem

Deere & Company – you’ll probably be more familiar with their brand name John Deere – is a renowned American corporation that manufactures agricultural, construction, and forestry machinery. Using VR & AR for a better customer experience: Thyssenkrupp & Coca Cola. I love that. That’s it for now.

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How Elmeq Optimizes Processes and Improves Customer Experience With SugarCRM

SugarCRM

Process optimization and customer experience (CX) go hand in hand, although not many seem fully aware. Elmeq Motion , on the other hand, has seen the immense potential of articulated processes and the delivery of extraordinary experiences to its customers. Download our Case Study and get more insights!

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Putting the taxpayers first: how great customer experience drives us forward

Qualtrics

We sat down with Anahita Reilly, one of the first ever Chief Customer Officers in a government organization, to learn how she and the GSA approached a range of topics including how technology improves their customer experience, regulations influence innovation, and how to make sure the taxpayer always comes first.

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Choice overload and customer experience

Customer Bliss

Customer experience. It makes a couple of interesting points: Late 1800s: 80 percent of America employed in agriculture; now it’s 2 percent. This is what led us to a world where so much of the focus is on customer experience. A good experience will consistently beat price and new flashy options.

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Questioning tech: The past, present, and future of survey tools

Intercom, Inc.

It’s so innovative, and it got me thinking about the path that led to this point. Rick Klau: Currently the Chief Technology Innovation Officer for the state of California. “They’re in context, which means that you’re asking customers questions about the thing they’re currently doing in your product.