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Remove AI Remove Artificial Intelligence Remove Connecticut Remove Customer Satisfaction
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What is Call Routing in a Contact Center?

Fonolo

JULY 6, 2021

This first instance of call routing in New Haven, Connecticut, allowed 21 customers to be directed with the help of a manual switchboard operator. Call routing is essential for managing high call volumes and ensuring customer satisfaction. Artificial Intelligence (AI). Time-based and location-based.

Contact Center 81
Contact Center Artificial Intelligence Machine Learning Customer Satisfaction 81
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