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What is Call Routing in a Contact Center?

Fonolo

JULY 6, 2021

This first instance of call routing in New Haven, Connecticut, allowed 21 customers to be directed with the help of a manual switchboard operator. Call routing is essential for managing high call volumes and ensuring customer satisfaction. Artificial Intelligence (AI). Types of contact center call routing.

Contact Center 81
Contact Center Artificial Intelligence Machine Learning Customer Satisfaction 81
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MadKudu’s Francis Brero on how AI can boost your conversational support

Intercom, Inc.

APRIL 15, 2021

And so naturally, he’s got some strong opinions about automation, AI, and how they can help you create better experiences for both potential and existing customers. Automation is a great way to improve your workflows and customer satisfaction, but only if it makes the customer journey easier.

AI 118
AI Start-ups B2B Predictive Analytics 118
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