Fonolo

JULY 6, 2021

This first instance of call routing in New Haven, Connecticut, allowed 21 customers to be directed with the help of a manual switchboard operator. Call routing is essential for managing high call volumes and ensuring customer satisfaction. Call routing offers countless benefits to both contact centers and customers.

Contact Center 81

Contact Center Artificial Intelligence Machine Learning Customer Satisfaction 81

Hodusoft

AUGUST 16, 2023

Apart from providing internet services from its Manhattan facility, it also has offices in Newark in New Jersey, Brighton in Massachusetts, Newfield in Connecticut, and Burlington in Vermont. With multi-branch operations, the ISP needs to ensure seamless services for its customers and connectivity between locations.

Technology 52

Technology Technology Customer Retention Entertainment 52

Intercom, Inc.

APRIL 15, 2021

Automation is a great way to improve your workflows and customer satisfaction, but only if it makes the customer journey easier. I was actually supposed to start in Connecticut, but before I started, they told me the company had moved to California to start raising VC money. Stop automating everything.

AI 118

AI Start-ups B2B Predictive Analytics 118