Remove AI Remove Business Management Remove Case Management Remove Omnichannel
article thumbnail

Top 20 Customer Service Blogs You Have to Read in 2020

Fonolo

It’s one of our favorite places to learn about every facet of consumer-first business management. Peter Lavers is a customer experience blogger and CRM expert, and one of the world’s top influencers in customer experience management. . Making your contact center omnichannel ready. AI trends for the coming year.