Digital Transformation in Customer Service – The Building Blocks for Successful Digital Transition (Part 2 of 4)
Comm100
SEPTEMBER 22, 2021
Digital transformation in CX is no exception, and ideally this means adding leadership familiar with technology rollouts. The efficiency of live chat is further enhanced through canned messages and AI-powered assist tools. For successful digital transformation in CX, that means collecting feedback from your customer support team.
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