This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove AI Remove Business Operations Remove Michigan Related Topics
Omnichannel Customer Retention Technology Customer Service Social Media Customer Experience Customer Satisfaction CX B2C Engineering More Related Topics >
article thumbnail

Digital Transformation in Customer Service: 5 Inspirational Success Stories (Part 3 of 4)

Comm100

SEPTEMBER 28, 2021

Lake Michigan Credit Union – Improving Member Support with Live Chat & Chatbot . Founded in 1933, Lake Michigan Credit Union (LMCU) is one of the largest credit unions in the United States, with more than half a million members. Nate Knox, Applications Support, Lake Michigan Credit Union. Business Operations Manage, Fitbit.

Customer Service 89
Customer Service AI B2C Technology 89
article thumbnail

Digital Transformation in Customer Service – The Building Blocks for Successful Digital Transition (Part 2 of 4)

Comm100

SEPTEMBER 22, 2021

The efficiency of live chat is further enhanced through canned messages and AI-powered assist tools. With digital processes replacing analogue ones, digital transformation in CX allows you to analyze customer communications and gain insights to shape customer support and business operations.

Customer Service 63
Customer Service Social Media Omnichannel Technology 63
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 24,000+ Insiders by signing up for our newsletter

About
Webinars
About
Editions
Webinars
Editions
Topics
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024