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Digital Transformation in Customer Service: 5 Inspirational Success Stories (Part 3 of 4)

Comm100

We’ll look at the challenges that led these organizations to change and the benefits they’ve seen through the adoption of new customer service channels and technologies. Lake Michigan Credit Union – Improving Member Support with Live Chat & Chatbot . Nate Knox, Applications Support, Lake Michigan Credit Union.

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Digital Transformation in Customer Service – The Building Blocks for Successful Digital Transition (Part 2 of 4)

Comm100

In this article, the second in a series of four, we’ll continue our journey into digital transformation in customer service by looking at the best practices for adopting a digital transformation service strategy. The efficiency of live chat is further enhanced through canned messages and AI-powered assist tools. Embracing Technology.