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Digital Transformation in Customer Service: 5 Inspirational Success Stories (Part 3 of 4)

Comm100

We’ll look at the challenges that led these organizations to change and the benefits they’ve seen through the adoption of new customer service channels and technologies. Lake Michigan Credit Union – Improving Member Support with Live Chat & Chatbot . Nate Knox, Applications Support, Lake Michigan Credit Union.

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The Best Live Chat Examples – 5 Use Cases for Any Industry

Comm100

Business Operations Manager at Fitbit Health Solutions. Read the full story here – Comm100 Live Chat Helps Canadian Blood Services Connect with Digital-First Customers. Lake Michigan Credit Union – Boosting member engagement. Today live chat is so valuable for the customer experience.”

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Digital Transformation in Customer Service – The Building Blocks for Successful Digital Transition (Part 2 of 4)

Comm100

In this article, the second in a series of four, we’ll continue our journey into digital transformation in customer service by looking at the best practices for adopting a digital transformation service strategy. This immediately allows you to reach customers that your competitors relying on phone support simply can’t.