CX Accelerator

JANUARY 7, 2019

When my only option was a manual transmission, my parents just sort of cut me loose on the streets of Rancho Cucamonga, California to learn to drive (Yes, I already had my driver’s license but on an automatic transmission). So keep that in mind as I talk about technology for customer experience.

AI 275

AI Machine Learning CX Net Promoter Score 275

Customer Service Life

MARCH 15, 2019

When my only option was a manual transmission, my parents just sort of cut me loose on the streets of Rancho Cucamonga, California to learn to drive (Yes, I already had my driver’s license but on an automatic transmission). So keep that in mind as I talk about technology for customer experience. Conclusions. Things Could Change!

AI 63

AI Machine Learning CX Net Promoter Score 63

InteractionMetrics

JUNE 19, 2020

Colvin cites Marc Stein, Senior VP at Dell Technologies, who says, “The real gem and actionable insights (from the Net Promoter question) come from the verbatim transcripts.” AI-based Text Analytics. But even if you are implementing AI, you still need Research Analysts to establish and test the initial coding framework.

Unstructured Data 52

Unstructured Data Text Analytics Net Promoter Score AI 52