DMG Consulting

OCTOBER 6, 2023

Generative AI for the Service World DMG defines Generative AI as “a type of artificial intelligence that leverages deep-learning algorithms to produce new content (e.g., Generative AI is ideal for service organizations due to its ability to create content in response to inquiries. and customer service organizations.

AI 59

AI Contact Center Artificial Intelligence Omnichannel 59

Fonolo

FEBRUARY 13, 2019

Report # 1: The US Contact Center Decision-Maker’s Guide 2018-19. Who wrote it: Contact Babel. About: We almost always include a Contact Babel report in these posts. This year’s edition is based on questionnaires answered by 222 contact center managers and directors, and weighs in at a healthy 363 pages!

Contact Center 57

Contact Center Technology Technology CRM 57

Fonolo

JANUARY 14, 2020

It’s one of our favorite places to learn about every facet of consumer-first business management. Top Pick: Promoting a digital-first mentality throughout the contact center. Peter Lavers is a customer experience blogger and CRM expert, and one of the world’s top influencers in customer experience management. .

Customer Service 136

Customer Service Contact Center Social Media CX 136