SurveySensum

MARCH 1, 2024

All you need to do is dig deeper with AI-enabled tools like Text Analytics and use this feedback to figure out what needs fixing and then actually do something about it. → And here’s the thing – it’s not just about fixing problems behind the scenes. Neglecting to close the loop sends a signal that their opinions are undervalued.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

Callminer

OCTOBER 11, 2018

Kaye Chapman is the Learning & Development Manager at Comm100 , a global provider of AI-powered digital customer conversation software. In addition to closing the loop with conversion data, call centers can further leverage back-end conversion rates through robust technology that offers a view into the full lead lifecycle from end to end.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

Qualtrics

SEPTEMBER 24, 2019

Alongside in-store experiences, we first had online and e-commerce. And now we have new channels like voice-activated and IoT enabled devices through to AI-powered applications and systems. Close the loop. But with so many digital touchpoints it can be difficult knowing where to close the loop.

Close the Loop 20

Close the Loop CX Social Media E-commerce 20

SurveySensum

JULY 20, 2023

Get instant detractor alerts on your CRM so you can close the loop in time. Cart Abandonment Headache of Sheryl Sheryl, the Head of Marketing at an e-commerce website, was dealing with cart abandonment too. Not to mention the AI and analytics technologies retailers use to personalize the shopping experience.

Retail 52

Retail Customer Feedback CX Social Media 52