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8 Customer Service Networks You Need to Follow in 2019

Fonolo

The Contact Center Network Group supports a vital part of the customer service industry: Call centers. Follow along as they provide webinars, events, and resources that will up your contact center game this year. Live Better Electronically: AI and the Customer Experience. CCNG does just that.

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A complete guide to improving customer service in government [with best practices & use cases]

Comm100

In a survey by CFI Group , a global leader in citizen customer satisfaction measurements, only 68% of citizens said they were satisfied with the service they recently received from government contact centers. AI chatbots. In contrast to task bots, AI chatbots are powered by artificial intelligence. CHAPTER 3 .