InteractionMetrics

JULY 22, 2019

You would also expect doctors’ offices, clinics, and hospitals to use multiple methods to gather a full range of insights about the quality of the patient experience. Modern companies should streamline their customer feedback and link customer information to their surveys. Patient Listening Matters.

Mystery Shopping 40

Mystery Shopping Hospitality Hospitality Healthcare 40

InteractionMetrics

JULY 22, 2019

You would also expect doctors’ offices, clinics, and hospitals to use multiple methods to gather a full range of insights about the quality of the patient experience. Modern companies should streamline their customer feedback and link customer information to their surveys. Patient Listening Matters.

Mystery Shopping 40

Mystery Shopping Hospitality Hospitality Healthcare 40

Execs In The Know

MARCH 4, 2022

Because the customer journey doesn’t end with the purchase, customer analytics solutions go past the point of purchase to monitor and analyze behavior through customer service interactions and beyond. Choose a customer journey analytics solution that learns over time. Guest post written by: CallMiner.

Customer Journey Map 98

Customer Journey Map Touchpoint Machine Learning Unstructured Data 98