ECXO

APRIL 10, 2024

Quantum CX: Exploring the Fascinating Connection Between Quantum Physics and Customer Experience This time we will explore the fascinating connection between Quantum Physics and Customer Experience. How can you utilize this knowledge to enhance customer experience (CX)?

CX 111

CX Customer Experience Social Media Sentiment Analysis 111

CSAT.AI

MARCH 27, 2023

To have these great relationships companies need to create great CX. Using gamification or entertaining methods of asking, along with intelligent timing of the ask, improves response rates. Social listening and behavioral analysis are helpful too. How is your company creating great CX?

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

CSAT.AI

JUNE 7, 2023

Keep them targeted and brief, offer a perk for completing the longer ones or at least make them entertaining. One bad interaction is all it takes for many customers to leave a brand altogether (52% according to Zendesk CX Trends Report 2023 ). AI Summaries Customer pain points are revealed in customer service interactions as well.

AI 68

AI Sentiment Analysis Entertainment Touchpoint 68

CSAT.AI

JANUARY 4, 2023

As you know, it’s important to measure your CX metrics for customer service ROI too. Some customers are drawn by your sales, others by new products or clever, entertaining marketing and some by excellent service. Then compare to profit per platform, per campaign, per segment and overall profit. ROI* = net profit – costs.

Net Promoter Score 78

Net Promoter Score Sentiment Analysis Customer Acquisition Entertainment 78

CSAT.AI

FEBRUARY 20, 2019

Before mobile phones put entertainment and work in our very hands the early telephone connected customers and businesses, becoming indispensable: “In 1877-78, the first telephone line was constructed, the first switchboard was created and the first telephone exchange was in operation. More on that in our next post.

Contact Center 52

Contact Center Sentiment Analysis Entertainment Construction 52

CSAT.AI

MAY 1, 2019

In 2017 the report revealed five of the top ten brands for millennials were in the media and entertainment space with Disney at number one (with another three that crossed over into that: Apple, Amazon and Google). It is clear that media and entertainment brands have the greatest emotive pull for this generation.

Entertainment 52

Entertainment Social Media Sentiment Analysis Omnichannel 52