AI Data Mining ML Touchpoint 
ClearAction
JUNE 25, 2023
Since AI is based on what’s already out there, by definition, AI CX learning is going to be misleading. Artificial intelligence (AI) is a top topic in customer experience management. Even if AI pulls wisdom from the sources recommended above, AI is unable to determine what’s actually wisest.
ClearAction
JULY 11, 2023
A customer’s experience includes a lot that is beyond touchpoints. Your AI/ML/big data is grossly incomplete without mining Customer Service calls. Use voice mining and data mining to track defection turnaround. 2) Stop Undervaluing Customer Service! It’s fast: 7.5
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