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CXM Actionable Insights VOC Touchpoint Customer Survey Customer Experience Management Machine Learning Customer Retention CX Artificial Intelligence More Related Topics >
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Artificial Intelligence in CX Learning

ClearAction

JUNE 25, 2023

Since AI is based on what’s already out there, by definition, AI CX learning is going to be misleading. Artificial intelligence (AI) is a top topic in customer experience management. Even if AI pulls wisdom from the sources recommended above, AI is unable to determine what’s actually wisest.

Artificial Intelligence 62
Artificial Intelligence CX CXM Data Mining 62
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Customer Service is a Value Center (NOT a Cost/Profit Center!)

ClearAction

JULY 11, 2023

Your AI/ML/big data is grossly incomplete without mining Customer Service calls. Use voice mining and data mining to track defection turnaround. Use data mining thoroughly in Customer Service to identify patterns in customer expectations. Tap into the 3X growth opportunity!

Customer Service 48
Customer Service Data Mining Non-Profits CXM 48
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