Data Mining and ML - Tech Customer Success

Customer Service is a Value Center (NOT a Cost/Profit Center!)

ClearAction

JULY 11, 2023

Your AI/ML/big data is grossly incomplete without mining Customer Service calls. Use voice mining and data mining to track defection turnaround. Use data mining thoroughly in Customer Service to identify patterns in customer expectations. Tie the value of each customer to this turnaround.

Customer Service

Customer Service Data Mining Non-Profits CXM

Artificial Intelligence in CX Learning

ClearAction

JUNE 25, 2023

Instead of asking mundane things already captured , use data-mining (machine learning / AI) to bring those basics to managers’ attention, and focus your energy on acting on that rather than collecting yet more redundant data in this overwhelming information age. Instead of asking about your company , ask about them.

Artificial Intelligence

Artificial Intelligence CX CXM Data Mining

Tech Customer Success

Customer Service is a Value Center (NOT a Cost/Profit Center!)

Artificial Intelligence in CX Learning

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