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Artificial Intelligence in CX Learning

ClearAction

JUNE 25, 2023

Urgent needs of the 2020s are not yet discussed widely, due to preoccupation with AI and other tech, lots of new people in the CX field since the hub-bub of 2020 (restructuring, layoffs, great resignation), adopting CXM playbooks from tech providers, and over-focus on tactical rather strategic CXM.

Artificial Intelligence 62
Artificial Intelligence CX CXM Data Mining 62
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Customer Service is a Value Center (NOT a Cost/Profit Center!)

ClearAction

JULY 11, 2023

Your AI/ML/big data is grossly incomplete without mining Customer Service calls. Use voice mining and data mining to track defection turnaround. Use data mining thoroughly in Customer Service to identify patterns in customer expectations. It’s a CXM system connected with business results.

Customer Service 48
Customer Service Data Mining Non-Profits CXM 48
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